Terms and conditions

General terms and conditions of Zonama Food GmbH

§1 Validity vis-à-vis contractors and definitions of terms (1) The following General Terms and Conditions of Business apply to all deliveries between us and a consumer in the version in force at the time of the order.

Consumers are any natural person who enters into a legal transaction for purposes which, for the most part, cannot be attributed to their commercial or independent professional activity (§ 13 BGB).

§2 Conclusion of a contract, storage of the contract text(1) The following regulations on the conclusion of a contract apply to orders via our Internet shop http://www. zonama-food. de .

n the case of the conclusion of the contract, the contract colcluded with

Zonama Food GmbH
Ramtin Randjbar-Moshtaghin
Petermax-Müller-Str. 3
D-30880 Hannover
Registernummer HRB 217855
Registergericht Handelsregister Hannover


(3) The presentation of the goods in our internet shop does not represent a legally binding offer of contract on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.
(4) Upon receipt of an order in our internet shop, the following regulations apply: The consumer makes a binding offer to enter into a contract by successfully completing the ordering procedure provided in our internet shop.

The order is placed in the following steps:

1) Selection of the desired product
2) Confirm by clicking the buttons "Add to shopping cart“
3) Check the information in the shopping cart
4) Press the button "Continue to checkout".
5) Enter the billing and delivery address and choose the method of payment
6) Binding dispatch of the order by clicking the button "Send order“

Before the binding sending of the order, the consumer can return to the Internet site where the customer's details are recorded and input errors are corrected, or to the Internet site where the customer's details are stored, by pressing the "Back" button in the Internet browser he is using and after checking his details. cancel the order process by closing the Internet browser. We confirm the receipt of the order immediately by an automatically generated e-mail ("order confirmation"). With this we accept your offer.

(5) Storage of the contract text for orders via our internet shop : We store the contract text and send you the order data and our terms and conditions by e-mail. You can also view the AGB at any time at https://zonama-food. com/agb/. You can view your past orders in our customer area under My account -> My orders.

§3 Prices, Shipping Costs, Payment, Due Date(1) The prices quoted include the statutory value added tax and other price components. Any shipping costs are added to this.

(2) The consumer has the possibility of payment in advance, PayPal, credit card (Visa, Mastercard, American Express).

(3) If the consumer has opted for payment by prepayment, he undertakes to pay the purchase price immediately after the conclusion of the contract.

§4 Delivery(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment. The delivery will be made here at the latest within 5 working days. The period for delivery shall commence on the day following the payment order to the bank instructed with the transfer in the case of payment in advance and on the day following the conclusion of the contract in the case of all other types of payment. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the period shall end on the next working day.

(2) The risk of accidental destruction and accidental deterioration of the goods sold shall not be transferred to the purchaser until the goods have been handed over to the purchaser.

§5 Retention of title. We retain title to the goods until the purchase price has been paid in full.


§6 Widerrufsrecht des Kunden als Verbraucher

Right of withdrawal for consumers

Verbrauchern steht ein Widerrufsrecht nach folgender Maßgabe zu, wobei Verbraucher jede natürliche Person ist, die ein Rechtsgeschäft zu Zwecken abschließt, die überwiegend weder ihrer gewerblichen noch ihrer selbständigen beruflichen Tätigkeit zugerechnet werden können.

cancellation policy
power[s] of revocation/ right to cancel

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period shall be fourteen days from the date on which you or a third party designated by you, other than the carrier, have taken possession of the goods, or has.

In order to exercise your right of withdrawal, you must contact us
Zonama Food GmbH
Ramtin Randjbar-Moshtaghin
Petermax-Müller-Str. 3
D-30880 Hannover
E-Mail info@zonama-food.com
by means of a clear statement (For example, a letter, fax or e-mail sent by post) inform you of your decision to revoke this contract. You may use the attached model cancellation form, but this is not required.

Consequences of withdrawal

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you, and in no event will you be charged for this refund.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is respected if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods

End of the revocation policy


§7 Withdrawal form

Sample cancellation form(If you wish to cancel the contract, please fill out and return this form)
Zonama Food GmbH
Ramtin Randjbar-Moshtaghin
Petermax-Müller-Str. 3
D-30880 Hannover
E-Mail info@zonama-food.com

I/we hereby revoke (*) the contract concluded by me/us (*) for the purchase of the following goods (*) /the provision of the following service (*)


Ordered on (*)/received on (*)


Name of consumer (s)


Address of consumer (s)


Signature of the consumer(s) (only in case of communication on paper)




(*) Delete as applicable.

§8 Warranty The statutory warranty regulations apply.

§9 Language of the contract As the language of the contract, only German is available.

Status of General Terms and Conditions Mar. 2020